Terms of Service
EMAIL SETUP
You should set up your email if desired with your domain registrar or hosting provider. We do not set up email and we will not log into your Google account for privacy reasons. We are happy to provide instruction and guidance on email setup within reason.
SEO SERVICES
WordPress themes by default are search engine optimized, however, we do not offer any additional SEO services and do not guarantee Google or Bing page ranking. If you wish for additional SEO referrals please visit this page. In our experience, for white-hat (legal) tangible and ongoing SEO results you can expect to pay upwards of $500 per month. We use best design practices but are not responsible for any loss in page rank.
MOBILE THEME
Your site design will be mobile-friendly. Please keep in mind that a mobile theme is NOT your full website design, it is simplified for mobile devices. We understand that clients generally hire Little Blue Deer for our design flair, please understand that for your website to appear mobile-friendly to Google some of your custom design elements may not be visible on the mobile version only. This has nothing to do with us or our design, it is due to very strict Google policies on text and graphic appearance.
LOGO DESIGN
A website header, though custom-designed to fit you and your unique brand, is NOT a stand-alone logo. If you wish for a stand-alone logo with fully-scalable files and the rights to use all files, you will need to purchase our logo design package separately here.
SITE SECURITY
We are not responsible if your website or blog is hacked or otherwise compromised. This is the responsibility of your site host. It is your responsibility to keep your themes and plugins updated and to maintain your choice of site backup/site lock as offered by your hosting provider. We do recommend that your purchase site lock and site backup add-ons if available.
PHONE CALLS
We do not accept phone calls at any time, no exceptions. All conversation is limited to email. We do not Zoom, Facetime or text. We are readily available via email Monday through Thursday, EST and are closed most American holidays.
CONTACT FORMS
We install best in practice WordPress contact form plugins. However, it is your responsibility to periodically test your form, we are not responsible for changes in email settings or other lapses in plugin or server communication. We are not responsible for loss of profit or traffic due to contact form issues.
BROWSER COMPATIBILITY
We do not guarantee that your site will render the same on all browsers. We design primarily for Google Chrome, Safari and Firefox and we recommend that you use the latest version of one of these browsers for optimal viewing.
TECHNICAL SUPPORT
Please keep the contact information of your site host if you experience any technical disruptions to your site. Technical disruptions are the responsibility of your site host, not Little Blue Deer, LLC. Additionally, we are not available to add or update plugins or change other functionality once your site is complete. We will store your graphic files free of charge. We offer a large array of WordPress tutorials here to help you get started. Little Blue Deer’s services are turn-key. Our goal is to design a solid blog using the WordPress content management system that the client can maintain on their own (eg. update text and image). If you wish for ongoing WordPress support and maintenance we love our friends at iMark Interactive and encourage you to investigate their support plans.
PAGES INCLUDED
Up to 5 static pages set up: We will upload and install your content (eg. About page, Services, Press page, and any photos or informational content you wish to include). Additional page setup will incur additional fees, dependent on content. A page is considered to be text and/or photography, provided by the client. If you wish for additional graphics or a more sophisticated or intensive page layout, additional fees will be incurred. This includes e-design questionnaires, which will incur an additional expense. This will be discussed beforehand, rest assured we will never surprise you with a bill for extras at the end of the project.
TIMELINE + ADDITIONAL FEES
Estimated timeline for site design is approximately 1 month. You can expect a link to your development site by the end of your assigned week, and have your site installed thereafter, dependent upon revisions. These times are approximate; we do not guarantee them, but your site is as important to us as it is to you, and we try to work as quickly as we can. Many times clients start a site, and then disappear. That is totally okay by us, and it’s why we charge a deposit, we know that you are busy and that things come up in life! Just keep in mind that if you are not readily available during the allotted design period (usually 1 to 2 months for site design), you will be placed at the bottom of our queue when you are ready to begin work on your site again. Your deposit will expire at the end of 365 days so if you wish to start again after that period, we will require a new deposit to continue working on your site.
*We reserve the right to charge for excessive revisions. We require a 50% deposit to start work on your site. This deposit is non-refundable, it takes lots of time to create the initial development site, hence the deposit. The remaining balance may be paid after the site is installed.
HOSTING + DOMAIN
Please be aware that to run a blog on WordPress.org (self-hosted WordPress), you will need to purchase a domain name and hosting prior to us beginning work on your blog. The following providers offer One Click WordPress Installation and are recommended by Little Blue Deer:
bluehost.com
We do strongly recommend that your purchase site lock and site backup add-ons.
